Refund policy

Refund and Exchange Policy:

• Shaynna offer 3 days exchange or Return policy.

• You can make a refund or exchange request within 24-48 hours of receiving your order.

• For international orders, exchanges are allowed only for incorrect or faulty items.
• Sale items are not eligible for exchanges unless an incorrect order is delivered.

Refund and Exchange Procedure:

• Exchange is only possible if the wrong or faulty item is delivered.
• No refund & exchange on sale items
• Contact customer services via email ask@shaynna.com or phone (+92-3206909014) with your order number.

Order Cancellation:

• Order can be canceled before processing.
• Once shipped, the exchange policy applies.
• Shaynna may cancel orders for reasons such as stock unavailability, pricing errors, or declined credit card payments.

Contact Information:

• Phone: +92-3206909014
• Email:   ask@shaynna.com
• Website: www.shaynna.com

Customer Service Hours:

• Monday to Saturday: 10 am – 8 pm GMT+5