Privacy policy

At Shaynna (https://www.shaynna.com ), your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website. By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit or shop at Shaynna, we may collect the following information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Shipping and billing address

  • Payment details (processed securely via third-party payment gateways)

Order & Technical Information

  • Order history and transaction details

  • IP address, browser type, and device information

  • Pages visited and interaction with our website

We only collect information that is necessary to process orders, improve our services, and provide a better shopping experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders

  • To verify Cash on Delivery (COD) orders

  • To communicate order updates, confirmations, and support responses

  • To improve our website, products, and customer experience

  • To prevent fraud, misuse, or unauthorized transactions

We do not sell, rent, or trade your personal information to third parties.

3. Payment Information Security

All online payments are processed through secure and trusted payment gateways such as Easypaisa, JazzCash, and online banking services. Shaynna does not store your card or banking details on its servers.

4. Sharing of Information

Your information may only be shared with:

  • Courier and logistics partners for order delivery

  • Payment service providers to process transactions

  • Legal authorities, if required by Pakistani law

All partners are required to keep your information confidential and use it only for order fulfillment purposes.

5. Cookies & Tracking Technologies

Shaynna uses cookies to:

  • Improve website functionality

  • Remember your preferences

  • Analyze website traffic and performance

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Protection & Security

We take reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. Our systems are regularly updated to maintain security standards.

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of incorrect or incomplete data

  • Request deletion of your data (subject to legal and operational requirements)

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies separately.

9. Changes to This Privacy Policy

Shaynna reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and continued use of the website means you accept the updated policy.

10. Governing Law

This Privacy Policy is governed by and interpreted in accordance with the laws of Pakistan.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us at:

Email: ask@shaynna.com
WhatsApp: +92 320 6909014
Business Address:
Satellite town, Ecom Deals, 6th Road, Rawalpindi, Punjab, Pakistan